Building Organizational Resilience Through Learning

 Building Organizational Resilience Through Learning

By Darren Shimkus

The staggering impact of COVID-19 has been felt around the world. The pandemic has turned our professional and personal lives upside down, leaving no business, leader, or individual unaffected. 

For organizations still able to continue some semblance of normal operations, there are countless considerations and decisions required to ensure workforce safety, wellness, and productivity. Most organizations are relying on online resources to support their employees as they continue to work, learn, and lead in this new reality. With remote workforces, the invaluable informal learning that previously happened in the office between coworkers is greatly minimized, and access to learning content must be much more deliberate.  

While many companies have long offered online training to employees, leaders are turning to learning as a critical way to build organizational resilience. With workers in a state of constant transition and challenge— from potential reorganizations to working from home as a parent — the need for self-directed, on-demand, and truly continuous learning has never been more acute. 

As a result, we’ve seen a significant surge in online learning on Udemy over the last two months. To help other organizations understand the current state of learning around the world, we released a comprehensive data report, “Online Education Steps Up: What the World is Learning (from Home).” 

The findings reveal significantly increased demand globally with 80% growth in consumption for organizations learning on Udemy for Business. The findings also show how employees and leaders are relying on learning to help them adjust to this new world of work and drive their businesses forward.

Staying Engaged with Employees, Regardless of Location

At SurveyMonkey, a global survey software company and Udemy for Business customer, prioritizing employee engagement is now more important than ever. Monica Choi, the Senior Program Manager for Talent Development at SurveyMonkey, looks to online learning as a way to provide her employees with valuable skills, as well as a platform for her team to create custom and engaging content personalized for employees.

“SurveyMonkey places a high priority on employee communication, and Udemy is one tool that provides value to our employees and their growth journey. Udemy’s Feedback is Fuel course, for example, helps our employees learn how to ask and give feedback — a skill we’ve been encouraging our employees to learn for the past year, and one that is especially important now while working remotely with each other,” said Choi. 

“Since our company has moved to a virtual work environment, Udemy has responded with speed to offer curated resources on best practices for remote working, employee productivity, and more. Those timely courses blend well with the custom content that we create on the Udemy platform.” 

Ensuring Employees Success from Day One

Intuit, another Udemy for Business customer and financial software company, recently found themselves in a situation familiar to many companies as it was forced to onboard employees remotely. To make the transition to a virtual setting, Intuit’s Senior Program Manager of Global Onboarding  Dwight Davis reimagined the company’s framework and created a learning pathway for new hires.

“In the last month, I have learned so much and at incredible speed. I am very optimistic to take our early insights and watch our overall onboarding program transform the employee experience. When it is safe to return to the office, I will not be in a rush to deliver an all-day face-to-face onboarding experience. My goal is to lean into a virtual experience for the next 6 to 12 months and reevaluate then,” said Davis.

Using Learning Data to Inform Business Strategy

As employees around the world change their working habits, their learning habits are also changing.

Read more

Originally posted on Forbes


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